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Customer Support & Service |
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Most clients deploy MRS without our help, but if you need us, we're here! Our team of professional service, support and training experts will see you through every phase of your implementation. Just ask us how we can help. Capella Support and Service Offerings: - Implementation Services
With our innovative implementation method our professional services team will ensure that your rollout stays on schedule, on budget and in-line with your business needs. - Training Services
Capella solutions are simple and intuitive to use requiring no training. If you need training, our highly trained professionals can get your users up to speed quickly with in-house classroom or tele-training programs. - Technical Support
Technical support engineers are at your side, answering your questions and resolving technical issues as soon as they arise so that MRS is always available. Ongoing technical support is offered through our Maintenance Program. - Maintenance Program Benefits
- Access to our knowledgeable Technical Support Team.
- On-Line Support response within one business day.
- Product Updates - major and minor releases.
- Service Releases.
NOTE: Maintenance is valid for 1 year from the date of purchase, or as quoted. One primary and one alternative person may contact Capella for support. Customers are equipped to provide frontline support to their users. Product Updates do not include new modules or new products. Those must be purchased separately.
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